Shipping policy
Shipping
We will always try to ship your order as fast as possible unless requested otherwise. Of course this also depends on the availability/stock of the products. In general most orders received on weekdays before 15:00 will be shipped the next day (not including Saturday and Sunday).
Pickups
We deliver local pickup orders to Toko Dun Yong (Stormsteeg 9, 1012 BD Amsterdam, the Netherlands) twice a week on Tuesday and Friday early in the morning before 09:00. Once it has been delivered there, we will notify you by email that the order can be picked up.
DHL Parcel (within the Netherlands)
For shipments within the Netherlands we use DHL Parcel (not DHL Express) as shipment method (Standard Delivery). DHL Parcel normally delivers between 09:00 and 18:00. When you are not home to accept the delivery they will attempt a second delivery the next working day or leave it at the nearest DHL Service Point where you will have 7 days time to pick it up. DHL Parcel delivers on all days except Sunday. We offer free shipping with DHL Parcel within the Netherlands for orders above €70,-. Orders that are refused or not picked up from a ServicePoint will be returned to us and will be cancelled. Shipping costs (mostly more than the shipping amount charged at checkout) will be deducted from the refundable amount if an order is cancelled after it has been shipped. For orders that are returned by DHL (either due to refusal or non-pickup at ServicePoint) return shipment costs are also deducted before a refund takes place.
DHL Parcel (within EU)
For shipments within the European Union we use DHL Parcel (not DHL Express) as shipment method ("Standard Delivery"). A remote area surcharge of €17,50 ex. VAT may be added to the shipment cost for certain remote destinations. DHL Parcel will not deliver to the door in some areas, your order will then be delivered to a pickup location for pick up.
| Country | Cost | Extra Info |
|---|---|---|
| Austria | €14,95 | free from €150,- |
| Belgium | €9,95 | free from €100,- |
| Bulgaria | €24,95 | free from €250,- |
| Croatia | €19,95 | free from €200,- |
| Czech | €14,95 | free from €150,- |
| Denmark | €29,95 | free from €300,- |
| Estonia | €29,95 | free from €300,- |
| Finland | €29,95 | free from €300,- |
| France | €14,95 | pickup location only, free from €150,- |
| Germany | €10,95 | free from €110,- |
| Greece | €24,95 | free from €250,- |
| Hungary | €19,95 | free from €200,- |
| Ireland | €24,95 | free from €250,- |
| Italy | €19,95 | free from €200,- |
| Latvia | €29,95 | free from €300,- |
| Lithuania | €29,95 | free from €300,- |
| Luxembourg | €14,95 | free from €150,- |
| Northern Ireland | €32,95 | No deliveries due to Brexit |
| Poland | €14,95 | free from €150,- |
| Portugal | €24,95 | free from €250,- |
| Romania | €24,95 | free from €250,- |
| Slovakia | €19,95 | free from €200,- |
| Slovenia | €19,95 | free from €200,- |
| Spain | €24,95 | free from €250,- |
| Sweden | €29,95 | free from €300,- |
| United Kingdom | €33,95 | No deliveries due to Brexit |